BTK900 SOULLicenses & Regulatory Information
This page explains, in general terms, who operates BTK900 SOUL, the framework the service works within, where it is and is not offered, and how to obtain our corporate and compliance documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Regulatory contact
- Jurisdictions
- What this is not
- Regulatory framework
- Requesting documents
- Notes on this page
Which legal entity operates the service
BTK900 SOUL is the trading designation of the entity that maintains and manages this website and the corresponding client platform.
The entity responsible for operations is the party you enter into a contractual relationship with upon your acceptance of our Terms of Use and open an account. Its full registered name, its legal form, its registered particulars and the identity of the group it belongs to are set out in the client agreement you receive at onboarding, and are supplied on request through the routes described in the "Requesting documentation" section below.
Because corporate structures, registered particulars and service arrangements can change, we deliberately do not restate them as fixed text on a marketing page. The client agreement and the documentation pack we send you are the authoritative source; where this page and those documents differ, the documents prevail.
Group companies and service providers
Certain operational functions - such as infrastructure provision, settlement of transactions, market information, and verification procedures - are delegated to qualified external service providers pursuant to formal contractual arrangements. Details regarding the categories of external service providers we engage with and the treatment of your data by such providers are set forth in our Privacy Policy. We do not publish provider names on this page.
Regulatory and compliance questions
Inquiries regarding our regulatory standing, our adherence protocols, or matters needing elevated attention should be directed to the compliance department rather than general customer service.
How do I raise a compliance question?
Send it through the contact page and identify it "Compliance". Supply the registered account email if an account is already in place, and briefly summarize your inquiry in one to two sentences.
How do I make a formal complaint?
Use the same route and mark the message "Complaint". You will receive an acknowledgement, a reference and an indication of the timeframe for a substantive reply. If the outcome does not resolve the matter, the reply will explain the further escalation options available to you.
How do I report suspicious activity or misuse of our brand?
Use the report abuse page. Impersonation of BTK900 SOUL in messages, adverts or cloned sites should be reported there so we can act on it.
Do we address corporate or media-related inquiries through this channel?
Yes - send them through the contact page with a clear subject line and they will be routed to the right team.
Jurisdictions served and excluded
The service is offered only where we are permitted to offer it. Availability is assessed at registration on the basis of your country of residence, and it can change.
Where the service is offered
Accounts are available to residents of countries designated as qualifying jurisdictions within your account's enrollment process. Should your country feature in that designation and you satisfy the verification requirements, you are eligible to continue. If your country is not listed, you are ineligible for this service.
Where the service is not offered
- Countries and regions subject to binding international sanctions or trade restrictions.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Jurisdictions assessed as elevated risk for money laundering or terrorist financing under governing regulations.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.
What BTK900 SOUL is not
Being clear about what we do not do is as important as describing what we do.
| Statement | Position |
|---|---|
| Personal investment advice | Not provided. Information, education and market commentary are general in nature and do not take your circumstances into account. |
| Tax, legal or accounting advice | Not provided. Consult an appropriately qualified professional in your jurisdiction. |
| A bank or a deposit account | Balances are not bank deposits, do not earn a guaranteed rate, and are not covered by any deposit-guarantee scheme. |
| Guaranteed or fixed returns | Never promised. Past performance is not a reliable indicator of future results. |
| Discretionary portfolio management | We do not conduct trading activity in client accounts as a result of independent business judgment. |
| Execution and account services | ✓ Accessible, provided verification requirements are satisfied, eligibility criteria are met, and stipulated conditions are observed. |
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
The regulatory framework we work within
We outline here the character of the obligations that apply to this service, rather than specifying regulatory bodies or citing statutory provisions, which are contained in the definitive legal documentation.
- 01
Client identification
All accounts undergo a verification process prior to activation, trading initiation or funds withdrawal, conforming to the KYC and AML requirements outlined on our KYC & AML page.
- 02
Financial-crime prevention
Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.
- 03
Handling of client money
Client funds are held in segregated accounts separate from company operational capital, with reimbursements directed to a validated account held exclusively under the client's identity.
- 04
Fair and clear communication
Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.
- 05
Data protection
Personal information is processed in accordance with a stated legal foundation, retained for no longer than requisite, and safeguarded through authentication mechanisms and cryptographic protection for both data in motion and at rest.
- 06
Complaints handling
A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.
Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.
How to request corporate and compliance documents
Clients, prospective clients and professional counterparties may request our corporate and compliance documentation. We provide it on request rather than publishing it openly.
What can be requested
- Identification of the responsible operating entity and its corporate registration information.
- The current client agreement and the schedule of costs applicable to your account.
- A summary of our AML and client-identification procedures.
- The complaints-handling procedure and escalation route.
- Privacy-related information pertaining to your individual data.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Include "Regulatory documentation request" as the subject heading.
- 02
Identify yourself
State whether you are an existing client (and give the email address on the account) or a prospective client, and which documents you need.
- 03
Receive the pack
Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.
Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.
Notes on this page
- The information presented on this page is for reference purposes only. It is not integral to any binding agreement and does not supersede the client terms.
- Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
- This page undergoes regular review; the version shown here represents the most current edition.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on BTK900 SOUL, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Corporate particulars, client agreement, AML summary and complaints procedure.
- Subject line: "Regulatory documentation request".
- Sent to the verified contact details on file.
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