Privacy Policy

Last updated: 14 September 2026

1. Introduction

BTK900 SOUL ("we", "us", "our") is dedicated to safeguarding the privacy of website visitors and service users. This Privacy Policy describes which personal data we gather, the purposes for collection, and our practices for managing such data throughout your interactions with our website and offerings.

2. Your Rights

To the extent permitted under relevant legislation, you may make requests for access to, modification of, removal of, limitations on, or transfer of your personal data, and you may decline participation in certain data activities. To assert these permissions, please reach out to us using the contact information provided below.

3. International Transfers

Where personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses.

4. Data Retention

We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.

5. Legal Basis

We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.

6. Cookies

We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.

7. How We Use Your Data

• To establish and confirm your identity and fulfill legal and regulatory requirements.
• To provide, maintain and improve our platform and services.
• To process payments and detect fraudulent activity.
• To communicate with you regarding your account, updates and support requests.
• To send marketing communications where you have consented (you may opt out at any time).

8. Changes

We reserve the right to modify this Policy at our discretion. The current edition will consistently be displayed on this location with the revision date noted.

9. Security

We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration or destruction. No system is perfectly secure, and we cannot guarantee absolute security.

10. Sharing and Disclosure

We may disclose personal data to licensed payment intermediaries, identity and compliance verification specialists, hosting service providers, legal counsel, and authorized governmental bodies as mandated by applicable legislation. We do not engage in the commercialization of personal data.

11. Information We Collect

• Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
• Contact data - email address, phone number, postal address.
• Financial data - payment credentials, purchase records, verification of funds origin.
• Technical data - web address identifier, web browser category, system identification codes, tracking technologies and activity tracking metrics.

12. Contact

Regarding privacy concerns or to invoke your protections, contact the BTK900 SOUL Data Protection office by visiting our contact form.

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